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Bank of Australia Installs Syntegra
New switch for new Hong Kong facilities.
Italian Bank Adopts Linux in IT Revamp
Moving to open standards, BPM reengineers its branch system and integrates channels.
Contact Centers or Cost Centers?
IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.
Small Business Web Banking Continues Its Rapid Expansion
The small-business segment remains a focal point for the banking industry, as evidenced by robust Web offerings.
E*TRADE Mortgage Creates Settlement Services Subsidiary
Customers Seek Single-Price Settlement, With or Without RESPA Reform
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