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News & Commentary
Content tagged with Management Strategies posted in March 2014
Report: IT Spending in Retail Banking Will Reach $152.5 Billion By 2018
News  |  3/31/2014
Back-end investment for compliance and investment in digital channels will drive strong growth in IT spending among North American banks, according to Ovum.
UK Banks Plan Big Investment in IT: Report
News  |  3/31/2014
A survey of UK financial services firms finds that IT spending is expected to grow rapidly over the next 12 months.
Retaining Part-Time Tellers: Five Tips for Keeping them Happy and Motivated
Commentary  |  3/28/2014
The ability to retain good part-timers can be difficult; here are some suggestions to increase their retention.
Do Organizations of the Future Really Need a Chief Digital Officer?
Commentary  |  3/27/2014
Charging a single person with executing a digital strategy for the future could be a step in the wrong direction.
Report: Technology Will Be the Biggest Driver of Change in Banking
News  |  3/25/2014
Banks don’t feel confident about their ability to innovate, even though they say technology and innovation will be the biggest success factor in the future.
Regions, Credit Unions and USAA Sit Atop Customer Experience Rankings
News  |  3/24/2014
The banking and credit card issuer industries both saw significant improvements over last year in the Temkin customer experience ratings.
The Changing Look of Banking IT Leadership
Commentary  |  3/20/2014
As the Anita Borg Institute awards Bank of America its 2014 Top Company for Women in Computing award, it's worth noting that Bank Systems & Technology's Elite 8 Awards also reflect the changing dynamics in banking IT leadership. Nominations for 2014 honorees are underway.
Number of Undercapitalized Banks Falls to Pre-Crisis Levels
News  |  3/14/2014
A report from SNL Financial finds that the number of sick banks dwindled throughout 2013.
Improving Customer Experience Through Video
Commentary  |  3/13/2014
Australia’s Holiday Coast Credit Union has reduced employee travel time and improved customer experience with video conferencing that connects its head office and 14 branches.

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