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News & Commentary
Content tagged with Management Strategies posted in March 2008
Banking Needs In-Your-Face Sales People
News  |  3/31/2008
If you think that I'm not qualified to dish out advice about selling because I am only a technology consultant, think again. My very first business venture at age 10 went through a rude awakening that I was able to overcome for one simple reason: I learned how to sell.
Wells Fargo's vSafe: The Virtual Safety Deposit Box
News  |  3/31/2008
As we reported in this week's Bank Monitor Update (subscription required), Wells Fargo recently announced a new service that will allow customers to store electronic documents within their Wells Fargo online account. This new service, called vSafe, is supposed to allow customers to store "virtually any popular file for
Not All Alerts Are Created Equal
News  |  3/24/2008
By Joseph Salesky, ClairMail Inc. In theory, alerts can be an effective customer service tool for fraud prevention, account management, bill payment and other banking functions. When executed correctly, not only can alerts increase customer service and satisfaction, they can also significantly cut costs for banks, introduce new revenue opportunities and accelerate adoption of the mobile banking channel.
Forget 'Insider Information.' I'll Take 'Outsider' Any Day
News  |  3/24/2008
First, I should tell you I have a relationship with two ladies at the Securities and Exchange Commission in Washington, DC. It started on May 21, 1999. I initiated the relationship by sending a general letter to the SEC about who I am, what I do, and a whole lotta claims of my innocence regarding what I know and don't know about a handful of public companies. I have six letters in the file from two ladies acknowledging my disclosures. They were not form letters. Each letter had a serial number.
The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch
News  |  3/21/2008
By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio's Brent Given, president and CEO, helps the institution offer big-bank products and services in a community banking environment.
Patent Issues a Growing Concern for Banks
News  |  3/20/2008
Financial services patents are moving front and center as banks seek to protect their competitive advantage while the courts and the U.S. Patents Office wrangle over the patentability of intangible banking processes.
Offshore Outsourcing of IT Losing Popularity
News  |  3/20/2008
Most U.S. companies are not outsourcing technology positions to firms outside the U.S.
Internet’s Fragility Illustrated as Undersea Cables Damaged
News  |  3/20/2008
Recent damage to undersea cables underscores the vulnerability of offshore relationships.
Account Selection Tools: Help Prospects Make a Decision
News  |  3/18/2008
A well-designed account selection tool not only eases the burden of choice for the prospect, it sets the tone for the overall relationship. After all, if the client has a good experience from the start, it becomes easier to sell them things in the future.
Congratulations to All Who Were In the Bank Tech World In 1985, and Are Still Here to Remember
News  |  3/17/2008
My bookcase contains 22 past editions of Automation in Banking. The 23rd is still in the oven. The 22 are dog-eared because I have had to refer to them many times to answer questions from very intelligent readers who had a need to know. Last week I read the 1985 Edition, and here are some highlights that got my attention:
Spitzer and Kerviel: Two Sides of the Same Coin?
News  |  3/12/2008
What do soon-to-be-former Governor Eliot Spitzer of New York and Societe General's rogue trader Jerome Kerviel have in common? It appears that an understanding of bank risk management systems and regul
PayPal's Plug-in Provides Payment Parity
News  |  3/10/2008
PayPal's new payment plug-in gives consumers flexibility and choice - and that should give established banks and card companies pause.
Consolidation-Predictable for Banks, Anything Goes for Tech Vendors
News  |  3/10/2008
Consolidation is an inevitability for banks. However, the bank technology vendors might also see more M&A action as 2008 progresses.
You Don't Tug On Superman's Cape, So Don't Mistreat the Sales Guy
News  |  3/3/2008
I have always empathized with sales guys. They have the toughest job in our business because they are in the front lines, often alone, their audience is the enemy, and to make matters worse, they are constantly nagged by the win or lose outcome of their efforts--nothing in between.

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