Content tagged with Data & Analytics posted in December 2009
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BB&T Selects NICE SmartCenter to Enhance Customer Service
NICE SmartCenter is a suite of pre-packaged business solutions that address specific business issues, powered by functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management.
Finding New Acquisition Opportunities Among Current Customers
By Margot Vaughan, MasterCard Advisors
As consumers struggle with debt, issuers have-quite appropriately-refocused their acquisition efforts. U.S. issuers reduced their direct mail credit card offers 27 percent in 2008, some by as much as 61 percent. But going too far in that direction can lead to lost market share and portfolios with high inactive rates and losses.
Instead, card acquisition efforts now should largely focus on finding opportunity among the bank's existing customer bas
First National Bank of Omaha Expands RDC Customer Base by 50 Percent
First National Bank of Omaha's second generation, Web-enabled remote deposit capture solution helps the bank expand its RDC customer base by 50 percent.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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