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CRM SPENDING TO ESCALATE AS FINANCIAL INSTITUTIONS REACH FOR SYSTEMS WITH EXPANDED CAPABILITIES
According to GartnerGroup, worldwide CRM spending will reach $76.3 billion in 2005, up from $23 billion in 2000. A big chunk of it will come from financial institutions looking to pull out all the stops in reaching customers via traditional and electronic channels.
Regionals Better Than Top Banks At Handling E-Mail Communications, Survey Finds
Many of the top 100 banks are at best
mediocre and at worst totally unresponsive in communicating via the Internet, a survey has found.
IT Spurring Consolidation: G-10 Report
Technological advances have changed the competitive functioning of the financial sector at both the production and distribution levels, says the rport by the G-10 central banks.
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