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Barclaycard’s New Managing Director Tom Karinshak Stays Focused on His Customer
As managing director, customer care and bank operations, at Barclaycard US, Karinshak will leverage technology to drive best-in-class customer service.
Analytics Are Becoming Increasingly Important Tools in Banks’ Customer Retention Strategies
Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.
Keys to Improving Customer Retention
Banks can enhance loyalty by keeping the customer's experience the center of their business.
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