Content tagged with Data & Analytics posted in December 2012
|
The Big Challenge is Big Data in 2013
Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today.
Bank Systems & Technology’s Top 10 Stories of 2012
2012 was an eventful year in banking technology, with the rise of mobile, increased regulatory pressure and multi-channel integration among the hot topics. Here are Bank Systems & Technology's most popular stories of the year.
USAA Ranks First in Customer Satisfaction Study by ath Power Consulting
Banking customer satisfaction rose across the country according to the results of a recent nationwide customer experience study by ath Power Consulting, with USAA topping all banks for the third year running.
Where is the ROI on Customer Experience in the Banking Industry?
Nontraditional digital competitors raise the bar for banks when it comes to creating a great customer experience.
Good News -- And Room for Improvement -- About Banks' Customer Experience Efforts
Accenture's 2012 Global Consumer Survey finds that consumers give relatively high ratings to their banks' efforts to provide tailored experiences.
|
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
Tweet This