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News & Commentary
Content posted in January 2004
Conversion Invasion
News  |  1/27/2004
The merger between JPMorgan Chase and Bank One will involve conversions, not integrations.
Beyond The Moat: New Strategies For Cybersecurity
News  |  1/27/2004
Five years ago, U.S. corporations spent 2% to 3% of their IT budgets on security; now that portion is roughly 8% to 12%. And the worst is, it hasn't helped.
Smart is Better
News  |  1/27/2004
Strategic outsourcing maximizes IT value in financial services.
The Domino Theory
News  |  1/20/2004
Banks facing competitive pressure from non-banks turn to image exchange.
Citigroup’s Secret
News  |  1/20/2004
Citigroup develops method to manage 15,000-20,000 development projects.
BPO: Why the Hype?
News  |  1/20/2004
Outsourcing is on the rise, even for large, complex technology projects.
Growing Mortgage Company Cuts Telecom Costs
News  |  1/15/2004
Homestar Mortgage uses 3Com's voice over IP technology to connect branches.
Resolute. Fearless. Unstoppable.
Commentary  |  1/14/2004
My resolutions for 2004
One Question for: Brian Hartline, Nova Savings Bank
Commentary  |  1/14/2004
How does a community bank compete with regional or national banks?
Managing M&As
News  |  1/14/2004
Technology is playing an increasingly important role in the revived M&A market in financial services.
Bank of Australia Installs Syntegra
News  |  1/14/2004
New switch for new Hong Kong facilities.
Italian Bank Adopts Linux in IT Revamp
News  |  1/14/2004
Moving to open standards, BPM reengineers its branch system and integrates channels.
New Products from the Retail Delivery Systems Show
News  |  1/14/2004
Security, compliance and check imaging solutions were among this year's offerings.
Sharpening Aim at Retail Banking
News  |  1/14/2004
Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
RBC Tracks Branch Traffic One Step at a Time
News  |  1/14/2004
Royal Bank of Canada automatically monitors branch traffic with computer vision tools
Contact Centers or Cost Centers?
News  |  1/14/2004
IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.
The Human Stain
News  |  1/13/2004
Banks' human resources departments learn how to hire, provision users, set policy and develop a culture around information security.
Sealing the Windows and Doors
News  |  1/13/2004
Dr. Mark Horvath now heads up the security planning organization for Microsoft's entire commercial sector, including financial services.
Executive News
News  |  1/13/2004
National City Rolls Out Check Management Service
News  |  1/13/2004
Check management package saves bank-and its clients-money.
Vineyard Aids Wildfire Communities with Mobile Banking
News  |  1/13/2004
Purchases and equips two mobile branch vehicles for quick banking transactions.
Human Resources Outsourcing Is Alive and Well at CIBC
News  |  1/13/2004
EDS provides 37,000 CIBC employees with online, self-service HR.
News  |  1/13/2004
Teaming Up To Offer More Services For the Growing Middle Market
News  |  1/13/2004
BankOne partners with Great Plains Software to provide a solution for middle-market business owners.
Patent Troubles Pending in Financial Services
News  |  1/13/2004
Rise of business-method patents creates industry concern.
AFP’s Message to Banks: E-Invoicer, E-Invoice Thyself
News  |  1/13/2004
The Association for Financial Professionals challenges commercial banks to provide consistent invoices using standardized service codes.
New Year, New Look
Commentary  |  1/13/2004
We are unveiling a new look with this issue of Bank Systems & Technology.
Credit-Card Company Calls On Web Services
News  |  1/12/2004
Service gives call-center agents fast access to customer information, reducing costs associated with long phone calls
Small Business Web Banking Continues Its Rapid Expansion
News  |  1/12/2004
The small-business segment remains a focal point for the banking industry, as evidenced by robust Web offerings.
E*TRADE Mortgage Creates Settlement Services Subsidiary
News  |  1/12/2004
Customers Seek Single-Price Settlement, With or Without RESPA Reform
Banks Strive for Security Awareness with $2M Contract from Treasury
News  |  1/6/2004
The FS/ISAC received a Treasury contract to disseminate information to bankers in case of emergency. And the FSSCC hopes to make sure that bankers will be ready to act upon such a message.
The Survivor’s Guide to 2004: Business Strategy
News  |  1/6/2004
Heavy discounting by IT vendors helped the CIO of GMAC Commercial Holding to keep IT spending below budget last quarter. But will the trend continue?
Laws Raise New Bulk E-mail Issues
News  |  1/6/2004
Legitimate businesses face new state and federal anti-spam laws that took effect on New Year's Day, and they raise new issues for businesses trying to use e-mail within the letter of the law.

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