Content tagged with Data & Analytics posted in August 2009
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Creating Opportunities with Proactive Customer Interactions
By Joseph Salesky, ClairMail
Today's business and technology climate has disrupted customer relationships for banks, making it harder to retain assets, acquire new deposits, cross-sell products or obtain new customers. Customers are feeling the need to stay connected to their accounts, but that is driving up the cost to service them.
Social Networking Is as Old as Humanity
Is social media all it's cracked up to be?
Scott Berkun, a former manager at Microsoft who describes himself as an author, "kick ass" public speaker and consultant to Fortune 500 companies, says it's not. In a blog, Berkun attempts to bring people's expectations and terminology about social media back down to earth.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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