Content tagged with Channels posted in October 2004
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Contact Centers
Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.
19786,2049
The availability of low-cost technology is driving consumer demand for high-tech branches - and banks are getting the message.
The Technology Elite: Banking’s Most Effective CIOs
A definition of the role of today's financial services CIO would have to be as complex as the job itself. Faced with a frenzy of mergers and acquisitions, demands to streamline and integrate legacy systems, compliance requirements and customer service challenges, banks' top technologists have more on their plates than ever before.
Cancellation of JPMC-IBM Deal Not the Start of Trend
Industry not likely to curb similar outsourcing arrangements, analyst says.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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