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News & Commentary
Content tagged with Management Strategies posted in June 2014
5 FinTech Startups To Watch
Slideshows  |  6/27/2014
A look at five diverse startups joining the New York City-based FinTech Innovation Lab that are looking to change the way banks do business.
The Dreaded IT Budget Cut: Myth, Reality, Transparency
Commentary  |  6/27/2014
On the surface, a 10% cut on a $2 billion IT budget seems easily attainable. In reality, it isn't.
How U.S. Bank Is Taking its Customer Experience to the Next Level
News  |  6/25/2014
U.S. Bank already had a highly rated customer experience; here’s what its been doing to make it better.
5 Tools to Identify Gaps in Your Customer Experience Strategy
News  |  6/24/2014
How silos create gaps in your customer experience strategy, and how to identify those gaps.
Customer Benefits Versus Revenue Growth in Innovation
Commentary  |  6/20/2014
What drives innovation in your organization? Customer benefit or revenue growth?
3 Lessons Banks Can Learn From the World Cup
Commentary  |  6/20/2014
The world's most watched sporting spectacle features wisdom that can be adapted to the banking industry.
Top Ten Predictions for Customer Communications Management
Commentary  |  6/20/2014
Ten trends to watch out for in customer communications management software as customer expectations continue to evolve.
SWIFT Seeking New CIO
News  |  6/18/2014
The interbank messaging network also announced other executive appointments.
Make the Time to Create Positive Customer Experiences
Commentary  |  6/13/2014
Agent training and coaching is vital in the new world of banking.
7 Steps to Industrializing Your Operations
Commentary  |  6/13/2014
In the second part of our series, we explore some steps banks can take now to realize the benefits of industrialized operations.
3 Keys to the Bank of the Future
News  |  6/12/2014
Three takeaways from a recent panel on how banks can stay relevant with customers in a changing competitive landscape.
Ten Disruptive Tech Trends for 2014
News  |  6/9/2014
Technology is increasingly changing the way business is conducted.
The CIO's 2 New BFFs
Commentary  |  6/6/2014
Now that business is digital at its core, it's time to buddy up with the CDO and CMO
Why Industrializing Operations Could Save Banks
Commentary  |  6/5/2014
In the first of a two-part series, we explain how a global business services model can cut down on operational complexities and costs.
Digital Failure? Try This Diagnostic Checklist
Commentary  |  6/3/2014
A checklist to help you understand -- and fix -- the causes of failure in digital projects.

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