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BBVA Compass Names New COO
The move is part of an overall structural change at the bank.
One Size Fits Nobody in End User Services
How building profiles from employees' roles and behaviors can help optimize your end user services.
For Banks, Business Needs to Get Personal
Research from Cisco suggests that customers are seeking more personalized service from their bank delivered through any channel on demand, and are willing to switch for it.
Risk Aversion: The Biggest Innovation Obstacle
Fear of risk is the biggest factor holding financial services organizations back from innovating.
AFP 2014: Banks Still Determining the Path Forward
Faster payments, cyber security, and other trends have banks rethinking their long-term strategies.
Technology Business Management: Nail Down Costs, Find Value
Technology and business leaders from Goldman Sachs, Kaiser Permanente, and other heavyweights gather at the Apptio-sponsored Technology Business Management Conference in Miami Beach to trade ideas.
Old vs. New: The Difference in Banking IT Transformation
The new IT operating model in banking and financial services embraces a lean, rationalized application portfolio developed to free up resources and promote innovation.
Maritz Acquires Allegiance Software
The two companies will combine to form a new customer experience-focused firm.
CDOs Replace CIOs? I'm Not Buying It
Marketing-minded chief digital officers aren't technical enough to lead the changes that companies need to make.
Where Does DDA Fit in the New World of Household Engagement?
DDA accounts are still relevant in today's changing banking relationship model.
Digital Channels: Windows to Financial Institution’s Soul
It might be time to clean those windows and improve the view.
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