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News & Commentary
Content posted in November 2013
What Banks Need to Know About the Iran Sanctions Deal
Commentary  |  11/27/2013
Even though sanctions are being eased, this week’s deal doesn’t mean banks’ compliance teams can reduce their AML and monitoring activities.
Australian Bank Improves Business Processes and Customer Experience with Mobile
News  |  11/26/2013
Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility.
Bank M&A Volume Down, But Value Up
News  |  11/26/2013
The aggregate value of deals announced in Q3 was $6.65 billion, the highest since the second quarter of 2011.
Bank of America Employee Petitions Against Video ATM’s
News  |  11/26/2013
The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers.
BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers
News  |  11/25/2013
BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels.
Cloud Accelerates Competitive Advantage to Banking and Financial Markets
Commentary  |  11/25/2013
Five tips on how the cloud helps banks grow and innovate.
Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing
News  |  11/22/2013
Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business.
The Unstoppable Evolution of Loyalty
Commentary  |  11/22/2013
Big data and personalized offers are transforming the way companies reward their customers.
Bank of America Wins Javelin’s Best in Class Mobile Banking Award
News  |  11/22/2013
Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study.
Bank of America Offers Financial Education Videos for Customers
News  |  11/22/2013
The bank has partnered with the Khan Academy to launch a new financial education campaign for its customers.
Bank of America: Customizing Financial Tools To Customers’ Needs
News  |  11/21/2013
Banks need to develop more intuitive customer-centric products that allow for personalized experiences.
Legacy Core Systems: The Biggest Obstacle for Bank Digital Strategies
News  |  11/21/2013
A global banking survey by PwC highlighted a number of challenges for banks in pursuing a digital strategy.
A True Multichannel Experience? Still in the Making for Many Banks
Commentary  |  11/20/2013
While many banks have a multichannel strategy, few have the resources and systems to fully execute against it.
How to Change Consumer Behavior to Adopt Mobile Payments
Commentary  |  11/20/2013
Two mobile payments ventures, MyCheck and PayPal, explain how they think they can hook customers on mobile payments.
JPMorgan $13B Mortgage Settlement May Be Only the Beginning
News  |  11/20/2013
The bank was hit with a record fine for its actions in the mortgage-backed securities market prior to the financial crisis.
Mercator Examines Risks and Trends in Prepaid Fraud
News  |  11/19/2013
A new report from the analyst firm analyzes recent prepaid fraud cases and offers best practices for dealing with them.
Staying Ahead of the Compliance Game
Commentary  |  11/19/2013
Financial services firms are struggling to keep up with new regulations.
Mobile Point of Sale: Moving Beyond Micro-Merchants
News  |  11/18/2013
A European startup is introducing a new pricing model for mobile point of sale solutions aimed at attracting larger merchants.
Survey: Companies Are Planning To Replace BYOD Security Solutions
News  |  11/18/2013
The majority of respondents have indicated that their companies support BYOD but are concerned about privacy, according to a survey by Zix Corporation and Ponemon Institute.
New Bank Customers are Hard to Find: Report
News  |  11/18/2013
Mobile is also found to have a loyalty "halo effect," as mobile users report much higher loyalty toward their primary financial institution than non-users.
4 Ways to Mitigate Risk in Banking
Commentary  |  11/15/2013
Some tips banks can use to improve their stress testing, credit analysis and other risk-related processes.
2014 an Uncertain Year in Mortgage Industry
Commentary  |  11/15/2013
New regulations and likely declines in loan origination levels portend a difficult year for mortgage bankers.
Rise in Mobile Led to Branch Staff Cuts: Barclays
News  |  11/15/2013
The British bank said the increasing migration of customers to digital channels was a big reason in reducing staff levels in branches.
Survey: Majority Of Customers Feel Undervalued By Banks
News  |  11/14/2013
A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences.
Does a Website’s IP Address Deserve the Same Protection as the Address on a Bank Statement?
Commentary  |  11/14/2013
With DNS server hacks on the rise banks must be on the watch for online account takeover attacks.
Banks Don't Have Much Time To Embrace Digital Model
News  |  11/13/2013
To compete with the new breed of financial services competitors, banks will have to adopt a digitally driven business model, specialize and simplify their operations, according the findings of new consumer research from Accenture.
Barclays Announces Resignation of Senior Compliance and IT Executives
News  |  11/13/2013
Barclays’ head of compliance and chief operations and technology officer have both resigned.
How Retailers Could Dominate the Mobile Payments Market
Commentary  |  11/12/2013
The concept of the mobile wallet hasn’t gained a foothold with consumers, which could open up an opportunity for merchant apps to grab the mobile payments market.
Why Compliance and Customer Experience Go Hand-in-Hand
Commentary  |  11/11/2013
Winning the compliance battle can also helps to better engage customers.
Latest PCI Standards To Cut Cardholder Footprint
News  |  11/11/2013
PCI Council published its latest data security standards last week, with a focus on improving merchant awareness of security issues as they adopt new technologies.
Payment Heists: A Layered Defense Approach to Fraud Management
Commentary  |  11/11/2013
As fraudsters grow more creative in their attacks banks have to invest in multiple layered approaches for defense.
Branch Networks on a Downward Slope
News  |  11/11/2013
New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Rockland Trust Boosts Collaboration While Reducing File Transfer Risks
News  |  11/8/2013
When Rockland Trust re-architected its existing Biscom secure file transfer solution to answer new demands, the bank gained collaborative work spaces, as well.
Digital Customer Experience: The New Face-to-Face
Commentary  |  11/8/2013
The branch of the future will combine innovative technology with "neighborhood" customer experience.
Customer Experience Lessons From Walmart
News  |  11/8/2013
Former Walmart CEO Lee Scott discussed the changing consumer landscape, and the big box store's foray into financial services, at BAI Retail Delivery 2013.
Changing The Cloud Security Conversation
Slideshows  |  11/7/2013
What are the pertinent questions banks should ask about security in the cloud?
SAS Upgrades Risk And Compliance Solution
News  |  11/7/2013
The service is designed to help banks better deal with changing regulatory standards.
Banks Should Act Like Startups When it Comes to Innovation
News  |  11/7/2013
A session at BAI Retail Delivery 2013 emphasized creating new ideas and having deep customer empathy.
Mobile Banking Best Practices Highlighted at BAI
News  |  11/7/2013
Some common themes emerged at a BAI discussion around the direction that many leading banks have taken in developing their mobile offerings.
Bank of the West's New Approach to Mobile and Innovation
News  |  11/6/2013
Bank of the West's organization had to rethink how it approached innovation to release a new differentiated mobile app.
Core Systems Modernization: Risk and Reward
News  |  11/5/2013
At BAI Retail Delivery 2013, Zions Bancorp CIO Joe Reilly discussed why the bank holding company decided to replace legacy systems.
Big Banks and Receivables Mass Data
Commentary  |  11/4/2013
In our third article on receivables data, we describe how banks can leverage and implement a real mass receivables data strategy.
Better Customer Experience: It’s In The Details
Commentary  |  11/4/2013
Collaboration and determination are needed if banks are going to achieve a differentiated customer experience that truly sets them apart.
The New Risk Management Frontier for Financial Institutions
Commentary  |  11/4/2013
Disparate spreadsheets and outdated reconciliation systems increase risk exposure by preventing banks from clearly seeing and understanding their operations.
Automating Mortgage Loan Processes for Faster, Mobile Client Service
Commentary  |  11/1/2013
The Bank of Tennessee has rebuilt the IT infrastructure behind its lending operations to help it compete with bigger banks.
Gaining Differentiation & Efficiency Via A Strategic Approach to Technology At Enterprise Bank & Trust
Commentary  |  11/1/2013
By adopting progressive technologies such as cloud and agile development, Enterprise Bank’s IT's team has shifted its focus from maintaining systems to delivering solutions.
Ally Launches Mobile Payments Upgrades
News  |  11/1/2013
The bank has integrated Popmoney into its mobile app, and also introduced a mobile electronic transfer function.

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