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News & Commentary
Content tagged with Management Strategies posted in January 2008
City National Bank Appoints Rodney Banks VP of Commercial Banking Services
News  |  1/30/2008
As the new executive VP and manager of commercial banking services at City National Bank, Banks says CRM solutions will be more vital now than ever before.
The Sky Might Be Falling, But IT Companies Are Protected
News  |  1/29/2008
Three conditions affecting the banking business seem quite real and have already become visible in the form of poor earnings reports from the giants - losses in investment banking, the credit crunch and subprime mortgages. So it's natural to look to the left and right for other industries that might be affected. Of course, IT is a likely candidate for losses because as bank profitability goes, so goes IT investment. Maybe.
How Will Consolidation in the Document Management Sector Affect Banks?
Commentary  |  1/25/2008
Recently announced mergers between Exstream Software and HP, and Document Sciences and EMC, highlight the importance of document management technologies in the financial services industry.
J. Randolph Bryan Named COO of First Trust Corp.
News  |  1/25/2008
Bryan was executive VP of sales at Capital One before joining First Trust.
What Not to Do with Technology and Customer Service, Part 2: Too Much Technology?
News  |  1/25/2008
A couple of weeks ago, I posted a blog bemoaning my miserable customer service experience with United Airlines. It's basically a my mini guide for banks illustrating what they should not do when a customer has a problem that needs to be resolved. My United "incident" illustrated what a poor marriage of IT and people can do to a company's reputation in the eyes of the customer.
Banks Increasingly Deploying Green Technologies in Data Centers
News  |  1/24/2008
As energy consumption and costs continue to mushroom, banks increasingly are tapping new technologies -- such as IT asset management, virtualization and cooling solutions -- to improve the efficiency (and environmental friendliness) of their data centers.
There's A Big Void In the Bank Tech Community, And It's In The Sales Department
News  |  1/21/2008
The problem is that most vendor sales organizations are still selling "left over" products, and that game ended about three years ago. The game now is to sell capabilities that will improve the performance of their customers - commercial banks, credit unions, thrifts and mortgage companies. If you don't know what I mean, let me use two examples to explain - Accenture and IBM Global Services.
2008 Persons of the Year - Bank Tech Sales Reps
News  |  1/14/2008
With all due respect to the Cs in every bank tech company, show me a salesman who brings in the business, and I'll show you the person who is going to propel our industry into one very sweet higher level. I have met only 9 tech sales reps in 35 years who left a lasting impression on me, so don't expect a smashing 2008 unless the new breed of salesman is going to hit the streets soon.
Bank of America's Success with Countrywide Will Depend on Technology, Economics and Luck
News  |  1/11/2008
I don't want to impute too much significance to the fact that my spam folder held a solicitation offer from "Countrywide Home Loans" on the same day it was confirmed that Bank of America plans to acquire Countrywide Financial for about $4 billion in stock. But it seemed somehow symbolically apt.
Pulling the Plug On Banking In Second Life
News  |  1/11/2008
A little while back, I blogged about the financial services community in the virtual world of Second Life, the brainchild of Linden Lab. These banks and brokers deal in Linden Dollars, which is the money of Second Life. According to wikipedia, although the exchange rate between real dollars and Lindens does fluctuate, there are approximately 270 Lindens to one U.S. dollar.
Add Intelligence to Data to Create Competitive Advantage
News  |  1/9/2008
In the age of Web 2.0, banks are going to experience competition from non-traditional firms. In order to effectively compete against this new rival, they will need to continue to add value to their online offering. Adding intelligence to data through advanced reporting tools is one such way of doing this.
TCS Financial Solutions Global Focus
News  |  1/8/2008
Sponsored by TCS Financial Solutions TCS Financial Soutions Helps Manage Risk, Support Growth
What Not to Do with Technology and Customer Service
News  |  1/7/2008
What does customer service at the airlines have in common with customer services at banks? Hopefully not much!
Year-End: Joys, Ho-Hums, A Pause that Refreshes Some and Disappoints Others, An Overnight Credit Crunch and Mortgage Disaster, One Big Acquisition, A Few Surprises, and A Whole Lotta FUD
News  |  1/3/2008
In my view, 2007 was not a Boston-Sports-Teams year for the banktech business. There were some losers in our arena, as well as lots of worries; a large number of lower stock prices for banks and techs; a ninth inning attitude among bankers who achieved a good-enough system to get the job done, and then took a rest; certainly nothing new and exciting showed up to compete with the likes of Apple Computer.

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