Content tagged with Infrastructure posted in May 2008
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Telepresence Allows Banks to Bring Together Global Resources While Offering Quick Return on Investment
To best utilize telepresence to improve customer satisfaction and realize enhanced productivity, banks should consider choosing flexible configurations and multipoint capabilities.
As Vendors Introduce Less-Expensive Technologies, Banks Can Capitalize on the Promise of Videoconferencing and Telepresence
By allowing participants to see and read each other's body language, telepresence and videoconferencing bolster customer confidence and satisfaction as well as enhance interoffice communications such as training sessions, meetings and interviews.
BPM's Strategic Benefits Offer Greater Agility Enterprisewide
Banks are taking business process management beyond simple workflow automation to actually measure and optimize processes ranging from online account opening to compliance.
Wells Fargo Introduces vSafe, a Virtual Safe-Deposit Box
Wells Fargo's new vSafe online service securely stores customers' electronic documents.
Outsourcing is Now More Popular with Banks than In-House, and Bill Gates Knows Why
First, I want to be clear about the word "outsourcing" because many writers today use the word to mean "offshore contracting." In this bank technology context, outsourcing has nothing to do with geography. I'm talking about the banking industry in the U.S. where outsourcing was known, 45 years ago, as "service bureau" or "third party processing" or even "correspondent banking." The outsourcing word was adopted as a modern word in 1989 as a result of the IBM/Kodak deal.
Fate of Business Process Patents In Hands of 12 Judges
As discussed in my earlier blog on patents, the courts and Patent & Trademark Office have been struggling with how to define whether something that is a business method is patentable material. Some feel that business methods are intangible and should not be eligible for patents, unlike a traditional hardware-based patent. Many of the patent attorneys I've spoke with say that the U.S. patent system wasn't designed to keep up with new technologies, such as software and business processes, and that
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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