Content tagged with Channels posted in November 2010
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Researcher Shows How Fraudsters Might Use iOS Browser Loophole to Fool Users
A loophole in how some mobile browsers display website address bars could represent an opportunity for fraudsters to trick users into believing they are visiting a trusted site.
How Do I Love Banking? Let Me Count The Ways
Banks should stop trying to tell customers how to bank.
Chase Mobile Hits the Android Marketplace
New York-based JPMorgan Chase Bank has released its Chase Mobile app in the Google Android Marketplace, bringing features popularized by its iPhone app - including mobile remote deposit capture - to a wider base of customers.
Beth Mooney to Become Keycorp CEO
Current bank president Mooney to become the first woman to lead a top 20 U.S. bank.
Schmidt, Zuckerberg, Bartz Share Mobile Payment, Internet Strategies at Web 2.0 Summit
Google CEO describes the mobile payment features in the next Android operating system as a replacement for credit cards.
60% of Financial Institutions Consider Themselves Social Media Novices
But 90% of banks plan to have dedicated social media budgets by 2012, Aite Group survey finds.
First Look at Facebook Messages
Facebook's move to expand its purview into email, chat and instant messages will add another wrinkle to banks' social media initiatives.
PNC Launches Mobile Banking Tailored to Commercial Customers
Pittsburgh-based PNC last week introduced Pinacle Mobile online banking capabilities for financial executives who wish to access commercial services through a mobile device.
J.P. Morgan Launches iPad Research App
Offers online and offline investment bank research via the iPad.
Royal Bank of Canada's Futuristic New "Stores" Blend Self-Service With Assisted Service
Microsoft Surface and Cisco telepresence help Canadian branch staff ease customers into online channels and in-depth financial discussions.
Debate Swirls Around Banks' Social Media Efforts
Are banks' social media network initiatives succeeding or a waste of time? Observers disagree.
ING CEO Kuhlmann Offers Tips on Creating A Great Customer Experience
Three elements of ING's winning formula: don't outsource call centers, don't use IVRs, get rid of complaining customers.
Americans Exposing Personal Data on Social Networks, Survey Finds
Harris Interactive survey finds more than 24 million U.S. adults leave their profiles public, millions more reveal sensitive information such as birthplace, address and pets' names (answers to common security questions) to potential fraudsters.
Lending Club Offers 7 Reasons Banks Fail At Social Media
In a blog, the social lending site offers criticism to banks that want to improve their social media efforts.
Bank of America Most Talked About, Wells Fargo Highest Regarded Bank in Social Media
But Citi and Bank of America receive low "net perception" scores in social media analysis conducted by Serendio.
4% of Businesses Use Mobile Banking, But 65% Would Like to Use It, Aite Survey Finds
Demand greatly exceeds supply, although security is still a concern, survey of treasury executives finds.
Citi Gives Wealthy Clients An iPad App for Research
Private banking research app now available at the App Store.
Citizens Bank Launches Mobile Banking for Businesses
Sybase 365 software will let corporate and business banking customers monitor accounts remotely, receive bank alerts, approve and release wire transfers, and obtain account balance snapshots from their mobile devices.
Large Banks Work to Fix Mobile Banking Security Flaws
Tests of Android and iPhone apps of Bank of America, Wells Fargo, USAA and others found to store certain data, such as user names and passwords, on the phones themselves, where physical and cyber thieves could access them.
Banks' First-Call Resolution Rates Are in the 70s, But CoreFirst's Are In the 90s
During a relatively quiet year for the financial industry, 62% of banks saw an increase in customer service inquiries and first-call resolution rates are around 72%. But at CoreFirst, a new system enables IT to support employees with first-call resolution rates in the 90s.
Facebook's Zuckerberg Says iPad's Not Mobile, so What is it?
Why isn't there a Facebook app on Apple's platform-defining iPad? Simple, says Facebook founder Mark Zuckerberg: It isn't mobile.
BofA Begins Rollout of its New Homepage
Any more it seems a bank's homepage is a customer's first and primary point of interaction with his or her financial institution. So when it came to redesigning its homepage, Charlotte, N.C.-based Bank of America listened to what its clients had to say about it.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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