Content tagged with Data & Analytics posted in September 2003
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The Road to Customer Interaction Management: "Are We There Yet?
The Internet will do more to advance the progress of customer-centric technology than any other single development of the last 30 years.
Defining a New Model of Branch Banking
The branch has become the focal point of retail banking, after a period where alternative channels such as call centers and Web banking had been the centers of attention.
Telemarketing Isn’t Done Yet
As restrictions grow, companies use CRM and analytics to make the most of customer interaction.
U.S. Bank Gets DHS Card Contract
U.S. Bank's purchasing cards will handle $500 million in Department of Homeland Security spending.
PNC Launches One-Stop E-Shop
PNC online customers can manage banking and brokerage accounts in one place.
Bank One Upgrades 4,000 ATMs/Branches
ATM Technology from NCR & Diebold offers better GUI.
Provident Bank Automates Benefits Administration
Web-based offering from Benelogic cuts employee benefit enrollment costs.
Fifth Third Improves Cross-Sell Ratios with E-Learning
More than 21,000 employees in 17 regions can access customized modules.
NetBank's New Niche: Small Business
NetBank combines branch convenience and Internet technology for small business owners.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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