Content posted in January 2004
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Conversion Invasion
The merger between JPMorgan Chase and Bank One will involve conversions, not integrations.
Beyond The Moat: New Strategies For Cybersecurity
Five years ago, U.S. corporations spent 2% to 3% of their IT budgets on security; now that portion is roughly 8% to 12%. And the worst is, it hasn't helped.
Smart is Better
Strategic outsourcing maximizes IT value in financial services.
The Domino Theory
Banks facing competitive pressure from non-banks turn to image exchange.
Citigroup’s Secret
Citigroup develops method to manage 15,000-20,000 development projects.
BPO: Why the Hype?
Outsourcing is on the rise, even for large, complex technology projects.
Growing Mortgage Company Cuts Telecom Costs
Homestar Mortgage uses 3Com's voice over IP technology to connect branches.
Resolute. Fearless. Unstoppable.
My resolutions for 2004
One Question for: Brian Hartline, Nova Savings Bank
How does a community bank compete with regional or national banks?
Managing M&As
Technology is playing an increasingly important role in the revived M&A market in financial services.
Bank of Australia Installs Syntegra
New switch for new Hong Kong facilities.
Italian Bank Adopts Linux in IT Revamp
Moving to open standards, BPM reengineers its branch system and integrates channels.
New Products from the Retail Delivery Systems Show
Security, compliance and check imaging solutions were among this year's offerings.
Sharpening Aim at Retail Banking
Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
RBC Tracks Branch Traffic One Step at a Time
Royal Bank of Canada automatically monitors branch traffic with computer vision tools
Contact Centers or Cost Centers?
IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.
The Human Stain
Banks' human resources departments learn how to hire, provision users, set policy and develop a culture around information security.
Sealing the Windows and Doors
Dr. Mark Horvath now heads up the security planning organization for Microsoft's entire commercial sector, including financial services.
National City Rolls Out Check Management Service
Check management package saves bank-and its clients-money.
Vineyard Aids Wildfire Communities with Mobile Banking
Purchases and equips two mobile branch vehicles for quick banking transactions.
Human Resources Outsourcing Is Alive and Well at CIBC
EDS provides 37,000 CIBC employees with online, self-service HR.
Teaming Up To Offer More Services For the Growing Middle Market
BankOne partners with Great Plains Software to provide a solution for middle-market business owners.
Patent Troubles Pending in Financial Services
Rise of business-method patents creates industry concern.
AFP’s Message to Banks: E-Invoicer, E-Invoice Thyself
The Association for Financial Professionals challenges commercial banks to provide consistent invoices using standardized service codes.
New Year, New Look
We are unveiling a new look with this issue of Bank Systems & Technology.
Credit-Card Company Calls On Web Services
Service gives call-center agents fast access to customer information, reducing costs associated with long phone calls
Small Business Web Banking Continues Its Rapid Expansion
The small-business segment remains a focal point for the banking industry, as evidenced by robust Web offerings.
E*TRADE Mortgage Creates Settlement Services Subsidiary
Customers Seek Single-Price Settlement, With or Without RESPA Reform
Banks Strive for Security Awareness with $2M Contract from Treasury
The FS/ISAC received a Treasury contract to disseminate information to bankers in case of emergency. And the FSSCC hopes to make sure that bankers will be ready to act upon such a message.
The Survivor’s Guide to 2004: Business Strategy
Heavy discounting by IT vendors helped the CIO of GMAC Commercial Holding to keep IT spending below budget last quarter. But will the trend continue?
Laws Raise New Bulk E-mail Issues
Legitimate businesses face new state and federal anti-spam laws that took effect on New Year's Day, and they raise new issues for businesses trying to use e-mail within the letter of the law.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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