Wachovia's Scott Flemming Automates 500 Internal Processes
Scott Flemming, vice president, information technology at Wachovia, discusses how he turned his focus towards automating the smaller, often-ignored IT processes to help fulfillment organizations become more efficient. Flemming also discusses how financial services IT has changed during his career.
Arizona Federal Credit Union CIO Jim Phillips Aims High With His Strategic Plans
Arizona Federal Credit Union CIO Jim Phillips talks about the ambitious strategic plans that's he's implemented since his arrival at the organization in late 2005. In order to keep up with AZFCU's rapid growth and the rapid pace of change in technology, Phillips aimed to make sweeping changes in the organization's IT systems.
BancorpSouth's Michael Lindsey Discusses Mobile Banking
BancorpSouth's Michael Lindsey, SVP and Manager of Electronic Delivery Services, explains how he was able to create an approach to mobile banking that helped propel the mid-sized bank to the status of early adopter at a time when many large banks are still in the pilot stage.
National City's Joseph McCartin Says IT Is Key to Differentiation
National City's Chief Information Office Joseph McCartin is a firm believer in IT as the key to differentiation in financial services. McCartin discusses the importance of IT to the customer experience, as well as the bank's core systems refresh and two programs he initiated to help with National City's project execution st
Wells Fargo's Wayne Mekjian Discusses Vendor Working Group
Description: After 40 years in the financial services industry, Wayne Mekjian, Wells Fargo's Group Technology Executive and Chief Information Officer, has witnessed quite a bit of change. However, nothing compares to the possibilities opened to banks by the Internet, he says. Mekjian also discusses the bank's Technology Info
CIOs Must Execute on Innovation
IT leaders are getting too bogged down in me-too decision-making at the expense of true innovation, says Gartner analyst Stephen Prentice.
Sometimes Even The Best Research Doesn't Produce The "Right" Answers
I'd like to begin this blog with story about a nice experience dating back to the sixties when I worked for a large consulting firm. Our client was an airline called TWA. The board of directors hired our firm to answer a question that management and the board couldn't resolve - Should TWA move its reservations center to Rockleigh, New Jersey or leave it in Kansas City?
IT Departments Must Face the Reality of IT Consumerization
By Maria Bruno-Britz
Will the days of corporate IT's imperious reign over all matters tech-related soon end? When it comes to the immediate needs of the end-users within a company, it will. In fact, according to Yankee Group, it's already happening.
New Rules for Bank Outsourcing and Offshoring
New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.