Content tagged with Channels posted in July 2013
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Don’t Alienate Your Customer: Building A Successful Bank Channel Strategy
Banks need to dig into what is driving customers to use products or services in certain channels and find points of integration to deliver a more customer-centric channel strategy.
Leveraging Cloud and Big Data for Social Media Sales and Support
The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining.
Umpqua Bank Targets Unified Customer Experience Across Platforms
The Oregon-based bank has partnered with Q2ebanking to create consistency across channels.
Javelin Report: Improving Mobile Account Opening A Must
A new study suggests that banks need to conform their account opening process to the mobile device to attract mobile-centric customers.
Wintrust Pilots ATM Withdrawal Via Mobile Wallet
Wintrust Financial Corporation is piloting a solution to enable cash withdrawal at Diebold ATMs through Paydiant and FIS mobile wallet.
Branch Closures Outpace Openings by Nearly 1,000 Over Last 12 Months
According to data from SNL Financial, areas with a median household income below $25,000, posted their largest number of net closures since 2010.
3Rivers Federal Credit Union Rolls Out Mobile Photo Bill Pay
The solution will allow 3Rivers customers to pay bills by taking a picture of the bill with their smartphone.
4 Predictions About The Future of the Contact Center
With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions.
New Report: Consumers Say Security No. 1 Concern in Mobile Banking
A new survey by Monitise found that consumers view security as the biggest concern associated with mobile banking, and security is a major factor in choosing a new bank.
Innovation in Banking: What does the Future Hold?
Banks are focusing on maximizing the value of the data they have.
Mobile Imaging And Pain Points: An Exclusive Q&A with Mitek’s CEO Jim DeBello
Mitek’s CEO Jim DeBello talks with BS&T about the progress and potential for further growth of mobile photo bill pay as well as some other things the mobile imaging company is working on.
Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says
A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions.
Key Considerations for Testing Voice Recognition in Mobile Banking Applications
Banks are just beginning to realize the potential for improving security and user experience by integrating voice recognition in to mobile applications.
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