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News & Commentary
Content tagged with Management Strategies posted in October 2008
SunTrust Banks' EVP, treasury and payments solutions, David Fuller Balances Innovation With Common Sense
News  |  10/29/2008
With 25 years of financial services experience, Fuller sees transparency and accountability as cornerstones of his management style.
Fee Income Will Matter More to Banks
News  |  10/29/2008
Just when consumers thought it was safe to use a foreign ATM, banks decide to raise their ATM fees, according to research by, the online aggregator of bank rates.
The Only Good Banking Stat These Days: Number of Bank Accounts
News  |  10/28/2008
I never met a number I didn't like. Numbers are absolute and they avoid confusion or interpretation. For example, .9999 is not a one, and that matters a lot when a computer is looking at the two numbers. My wife, the artist, sees a dozen "white" color chips and she can define the differences. "There's a little bit of pink in Atrium White." I see one white, not a dozen shades of white, each with an exotic name. When I buy paint, I ask for it by number. My wife is analog; I'm digital, but we get a
Look to Analytics for Branch Growth
News  |  10/24/2008
The right combination of data, analytics and automation could spell branch success.
Financial Crisis Creates Faith Crisis
News  |  10/24/2008
Consumers' trust in banks has eroded. But whether banks have lost their trust edge over nonbanks is unclear.
Word from the Executive Summit: Web 2.0 is Inevitable
News  |  10/21/2008
Anybody who has read any of my material before may recall that I've been a bit skeptical about the use of Web 2.0 technologies in banking. To me, that's something relegated to "cool" retailers intent on courting the Millennial crowd (I still kind of roll my eyes when I hear about yet another YouTube contest offered by a merchant of some sort). But the more I listen to bankers in the know about Web 2.0, the more I'm beginning to understand what it is that this can do for financial institutions.
Now's the Time for Bankers to Get Personal with Customers
News  |  10/21/2008
I opened my first bank account at the age of nine. That event could not have been more personal. Mr. Tyler knew my first deposit was a Social Security Death Benefits payment that would repeat itself every month until age 18. He advised me that if I never made a withdrawal, I'd have enough money for my college tuition. He even told me the college I should attend and the major studies I should choose. Once a month he would wave me down to his station even though I preferred to wait in line for one

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