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News & Commentary
Content tagged with Channels posted in April 2012
Payments 2012: Mobile Banking Users More Profitable and Loyal
News  |  4/30/2012
Bank customers who use the mobile channel also tend to be more active ones, says SunTrust's Ginger Schmeltzer.
China Will Be No. 1 M-Payment Market By 2015
News  |  4/25/2012
A report from consulting firm Kapronasia indicates that the Chinese mobile payments market will be worth more than $80 billion.
JPMorgan Treasury Services Launches Mobile Image Deposit Product
News  |  4/24/2012
Image Deposit Direct Mobile enables U.S.-based companies to make check deposits using any Apple iPhone device.
Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model
News  |  4/23/2012
Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?
Wells Fargo's Secil Tabli Watson Looks to Improve the Corporate Banking Experience
News  |  4/23/2012
As the new head of Wells Fargo's wholesale Internet services group, Secil Tabli Watson brings lessons learned from her former position as head of the bank's consumer digital channels to Wells' commercial and corporate digital channels, where she will continue to focus on improving the customer experience.
BofA, USAA, Citi Top Tablet Banking Report
News  |  4/19/2012
Javelin Strategy & Research examined the tablet offerings from top banks.
MasterCard Enters Daily Deals Market
News  |  4/18/2012
The card scheme is partnering with deal aggregator Local Offer Network.
Localized Services Key to Improving Customer Experience
News  |  4/17/2012
A survey conducted by BT Global and Avaya found that consumers desire a personalized touch when dealing with their bank.
Using Live Chat to Reconnect With Online Customers
Commentary  |  4/13/2012
Banks should consider audio and video chat as a prime tool in engaging online customers.
U.S. Consumer Agency Suggests Looser Credit Card Rule
News  |  4/13/2012
Public interest groups are chiding the new U.S. consumer watchdog for proposing to rollback part of a credit card rule that cracks down on the fees that can be charged to borrowers.
American Express Tops FI Social Media Report
News  |  4/12/2012
Research from Corporate Insight also indicates that financial services firms prefer Twitter to Facebook.
SAP Launches Attack On Database, Mobile App Markets
News  |  4/11/2012
Pricing the Hana in-memory database to sell and kicking in cash incentives for migrations, SAP vows it will become the fastest-growing database vendor.
Accenture Releases New Channel Integration Products
News  |  4/11/2012
The solutions are designed to help banks efficiently integrate customer channels.
U.S. Mortgage Applications Fall While Rates Ease
News  |  4/11/2012
Applications for U.S. home mortgages faded last week after as demand for refinancing declined, an industry group said on Wednesday.
USAA Sues Mitek Over Mobile RDC Technology
News  |  4/11/2012
But the mobile vendor claims that its remote deposit capture technology predates USAA's.
Ensuring Your Bank's Mobile Strategy is Up to Speed
Commentary  |  4/5/2012
Mobile technology is changing at an astonishing pace. Here are some steps financial institutions can take to make sure their mobile strategies are on track to keep pace with industry innovations and customer needs.
Social Media May Mitigate Negative Word-of-Mouth Criticism, Says CFI
News  |  4/4/2012
CFI Group's Call Center Satisfaction Index examines the increased use of social media to comment on the call center experience.
Bank Loyalty Programs Need a Boost, Says Research
News  |  4/3/2012
The Accenture Global Consumer Survey reveals that although participation in bank loyalty programs is on the rise, those programs aren't as effective as they need to be.


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