Content tagged with Channels posted in November 2013
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Australian Bank Improves Business Processes and Customer Experience with Mobile
Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility.
Bank of America Employee Petitions Against Video ATM’s
The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers.
BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers
BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels.
Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing
Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business.
Bank of America Wins Javelin’s Best in Class Mobile Banking Award
Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study.
Bank of America Offers Financial Education Videos for Customers
The bank has partnered with the Khan Academy to launch a new financial education campaign for its customers.
A True Multichannel Experience? Still in the Making for Many Banks
While many banks have a multichannel strategy, few have the resources and systems to fully execute against it.
Banks Don't Have Much Time To Embrace Digital Model
To compete with the new breed of financial services competitors, banks will have to adopt a digitally driven business model, specialize and simplify their operations, according the findings of new consumer research from Accenture.
Branch Networks on a Downward Slope
New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Digital Customer Experience: The New Face-to-Face
The branch of the future will combine innovative technology with "neighborhood" customer experience.
Mobile Banking Best Practices Highlighted at BAI
Some common themes emerged at a BAI discussion around the direction that many leading banks have taken in developing their mobile offerings.
Bank of the West's New Approach to Mobile and Innovation
Bank of the West's organization had to rethink how it approached innovation to release a new differentiated mobile app.
Ally Launches Mobile Payments Upgrades
The bank has integrated Popmoney into its mobile app, and also introduced a mobile electronic transfer function.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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