One financial services discipline that has taken a lot of heat has been risk management. Some experts say the beginnings of the financial crisis were allowed to form because firms didn’t practice risk management correctly.
How did the financial services industry collectively get to where it is today, with politicians making examples of every bonus, and regulators threatening new restrictions on everything from executive pay to flash orders?
Keeping a client informed through good communication seems like one of the most basic things that a financial firm can do to improve customer relationships. But, more often than not, they don’t do a good job with client management.