Outsourcing Whitepapers

Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank
To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there.

Principle-centered sourcing: Guiding principles that shape successful outsourcing partnerships
This paper provides examples of how guiding principles create solid outsourcing relationships, and offers recommendations of how to incorporate these principles into sourcing agreements.

Managed services for credit solutions: Driving business value in banking
By turning the management of their credit solutions over to outside experts, banks can reap huge cost savings while focusing more on their core business. The challenge is to find the best possible partner and build an enduring, mutually profitable relationship.

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q2 2007
Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria  including additional 23-item reference client surveys  and found that Accenture and EDS stand out from the rest based on the formidable delivery capabilities and strategic focus of each. Not surprisingly, Capgemini, CSC, HP, and IBM all maintained their leadership in this mature business.

Why Vendor Management Teams Need Specialized Tools For Outsourcing Governance
Anyone who has ever managed a complex outsourcing deal knows just how difficult it can be to maintain visibility into the environment and to make sure that contractual obligations are met. Forrester reviewed several business service management applications and assessed their ability to support the business management aspects of an outsourcing deal.

Enterprise IT Outsourcing Models
IT outsourcing decisions seldom result from an enterprise-level vision but rather from opportunistic corporate behavior. To make better and more strategic decisions, service buyers need reference points, like systematic outsourcing models.

Offshoring in the European Banking and Securities Industries
European financial services firms will drastically increase their use of offshore resources, with up to 450,000 continental European financial services jobs moving offshore by 2010.

Indian IT Services Firms and Financial Core System Development
Report Published by Celent
Celent provides advice to financial services firms considering outsourcing core IT systems development to Indian IT vendors.

Managing Security and Privacy in Global Sourcing
Organizations Underestimate the Challenges of Managing Security and Privacy in Global Outsourcing, Says Gartner.

Online Banking: Moving Toward a New Paradigm
Aite Group forecasts that by 2010, 13% of checking accounts will be opened online in the United States, up from 3% in 2006. Aite Group recommends the leading online banking channel vendors should progress beyond software applications and offer value-added services, such as online marketing outsourcing, to remain competitive.