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Executive Q&A Peter Makohon Keeps Wachovia Secure on the Cyber Front Lines EVP and CIO Paul Johnson Guides BB&T Corp. in Organic Growth After more than a decade of focusing on M&A, BB&T Corp. looks to grow from within, and in the process is transforming the role of its IT department to become a collaborative value center. The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial Corp., cohead of treasury services integration efforts Al Briand forges a best-of-breed operations and technology portfolio while continuing to provide Treasury Services customers with innovative new products. The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio's Brent Given, president and CEO, helps the institution offer big-bank products and services in a community banking environment. To Think Globally, Scotiabank Acts Locally According to Bob Grant, SVP, global transaction banking, Scotiabank, even if a bank offers an integrated, global cash management platform, it still needs an extensive branch network to meet corporate clients' full range of needs. http://www.informationweek.com/ At the end of the day, Umpqua sells products and services, much like a retailer, says Lani Hayward, EVP of creative services. As VP of Web Development and Technology, Navy Federal Credit Union’s John Charles Herzberg Implements the Institution’s Overall Technology Vision AVY FEDERAL CREDIT UNION (Vienna, Va.) is the world's largest credit union with $30 billion in assets, 3 million members and more than 6,500 employees around the world. As VP of Web development and technology, John Charles Herzberg is responsible for implementing the financial institution's overall technology vision to serve customers better, including the judicious use of bleeding-edge technologies that can coexist in a mostly mainframe environment. Herzberg says he blends the best of the traditional mainframe "green screen" with technologies that give the old box new life. Citi’s Chief Data Officer Turns Data Into a Business Asset Data management issues can be a challenge. But Citi Markets and Banking Chief Data Officer John Bottega and Citi COO say they are turning their firm's data into a business asset. Union Bank of California’s Jim Yee Is Reengineering Banking With A Customer Focus Union Bank of California's Jim Yee talks with Bank Systems & Technology about how his career moves from electrical engineering to industrial engineering to bank management have given him a unique perspective of the industry. Early Image Exchange Pays Off Gary McKnight's banking career has progressed a long way since he worked nights in the item processing shop of now-defunct First City Bank (Houston) while attending college. Today, as senior executive vice president at Frost Bank ($13.2 billion), a subsidiary of San Antonio-based Cullen/Frost Bankers, McKnight heads technology and deposit operations, including item processing. The Right Technology at the Right Time and Price When Greg Carmichael left the manufacturing sector to join Fifth Third Bancorp ($106.1 billion in assets) as CIO in 2003, he not only had to learn an entirely new set of acronyms, he also had to quickly transition to an environment with high transaction volume that requires the utmost in security and recoverability. Instant Messaging Gets Delayed Treatment Instant messaging is the fastest-growing communications medium of all time, according to a September study from the Radicati Group Keeping Payments Relevant In his 23 years at Pittsburgh-based PNC Financial Services Group ($93 billion in assets), SVP Thomas Kunz relates, the pace of change has never been as rapid as it is today -- not even when he was in charge of the bank's e-business initiatives during the Internet boom. Driving a Common Customer Experience Peter deSilva, President and COO, UMB Financial Corp., and Chairman and CEO, UMB Bank Joseph Antonellis Has Played a Role in Making State Street Corp. the World’s Largest Investment Manager of Institutional Assets Since selling its banking business to Citizens Bank in 1999, State Street Corp. has targeted the institutional investor community with a vengeance, becoming the world's largest investment manager of institutional assets with $10.7 trillion in assets under custody and $1.5 trillion in assets under management. Beating the Community Bank Drum Bridge Community Bank (Mount Vernon, Iowa; $54 million in assets) is a rural community bank with a can-do attitude toward technology. When Clients Speak, Wells Fargo Listens After graduating from the State University of New York at Albany, Danny Peltz went west and found himself in California working for a then-regional bank with a one-state presence. Collaboration Is Job One Supporting the Front Lines First Tennessee Bank ($36.6 billion in assets), part of First Horizon National Corp., boasts that it has one of the highest customer retention rates of any U.S. bank. Pay It Forward Exploring a Small Bank’s IT Defending the New Frontier M&T Bank ($52.9 billion in assets) takes seriously the threats posed by phishing and pharming attacks as well as spam, spyware and identity theft. Though it has been hit with two phishing attacks in the past six months, thanks to a vigilant information security defense system, no M&T customer's financial data has been compromised. Matthew Speare, M&T's chief information security officer, discusses how the Buffalo-based bank has fortified itself against Internet attacks in an interview with <I>InformationWeek's</I> Steven Marlin. Boosting the Trade Finance Value Proposition JPMorgan Chase is striving to achieve a unified financial and logistics supply chain. Banking for the 21st Century Jay Spahr, Senior Vice President of E-Commerce, Salem Five Bank Driving Business Speed With Technology Niraj Patel, EVP and CIO, GMAC Commercial Mortgage Corp. Good Things Come in Small Packages Corey Davis, Chief Technology Officer, Richland County Bank Engineering Change Chris Wrenn, Managing Director and Chief Operating Officer, HVB Americas & David Dart, Chief Information Officer, HVB Americas Risk Management: Science, Art ... or Both? As PNC Bank (more than $70 billion in assets) transitions from a "super-regional bank" to a national franchise, it faces the challenge of adding shareholder value while maintaining prudent risk management standards, says Aleem Gillani, the bank's newly appointed chief market risk officer. Hang ’Em High John Carter, United States Representative, Republican, Texas, 31st District Winning With Technology Tim Shack, chief information officer, PNC; chief executive officer, PFPC 2004 Fed Forecast: Enhanced Electronic Payments Claudia S. Swendseid, SVP of the committee, spoke with Bank Systems & Technology's Cynthia Ramsaran on the organization's goals for 2004 and what it is currently doing to move the financial services industry gracefully from paper to electronic checks. Surf’s Up for Union Planters’ Last-Ever CIO Tom Burge, EVP and CIO, Union Planters
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