Archives
ANSWERING TO A HIGHER AUTHORITY Vetting the Consumer Financial Protection Bureau With a mandate to regulate banks in the name of the American public, Elizabeth Warren and the Consumer Financial Protection Bureau have some lofty goals. What's Getting Consolidated under the CFPB? In July, the functions of several existing government agencies will be consolidated under the Consumer Financial Protection Bureau. SOURCING WATCH Inside IBM's Mega Outsourcing Projects With ABN Amro and Bank of Ireland There was a boom in large outsourcing contracts among banks in 2010 and IBM was a big winner. CHANNEL WATCH BankAtlantic Takes Regional Relationship-Building Efforts Online BankAtlantic expands its reach by extending its community online, where it is strengthening customer relationships through outreach, advocacy and engagement. CASE STUDIES BSI Bank Turns to Open Source Content Management System BSI Bank turns to an open source content management solution to ensure its web presence keeps up with its high-net-worth image. Eastern Bank Partners With WAUSAU to Create Outsourced Lockbox Partnership Eastern Bank teams up with WAUSAU Financial Systems to create a unique outsourced lockbox partnership that reduces costs and improves the bank's competitive position. EXECUTIVE WATCH Citi's Tracey Weber Brings E-Commerce Expertise to Bank's Online Channels Citi's new managing director for Internet and Mobile for North America seeks to improve customer experience, engagement and accessibility. |
FROM THE EDITOR A Good Problem to Have For banks, there will be growing demand for workers/professionals with expertise in areas as diverse as social media, analytics, customer service, and, yes, application development and maintenance. EXECUTIVE Q&A Q&A: Tony Kerrison, CTO of ING, on How Cloud Computing Is Changing IT Cloud computing pioneer Kerrison, who is building a private cloud and investigating the use of public clouds at the Amsterdam banking giant, believes cloud computing will profoundly affect IT executives' jobs. FINE TUNING CHANNEL STRATEGIES Why the Retail Store Bank Branch Is Making a Comeback Banks are spending millions of dollars to renovate branches in the image of retail stores and install interactive technologies, such as Microsoft Surface and Cisco videoconferencing, to engage customers. Why now? Wells Fargo EVP Shares Channel Strategy Wells Fargo has been working for years to integrate its retail delivery channels and provide a consistent experience across branches, mobile devices, online banking and ATMs. EVP Jonathan Velline shares the bank's strategy. INDUSTRY WATCH Banks Have Yet to Create the Killer App for Mobile Banking Although 10 million U.S. adults use mobile banking, that doesn't mean they like it, says Forrester senior analyst Emmett Higdon. Google's Tablet-Centric New Android OS Brings Encryption to Enterprise IT, But Will Companies Adopt Honeycomb over Apple iOS? Android tablets will have more security options for enterprise IT. Banks' Global IT Spending to Grow 3.7% in 2011, Celent Predicts Financial services firms around the world will spend $363.8 billion on IT this year, analysts estimate. Compliance, Analytics Top TowerGroup's Vision of 2011 Bank Initiatives Research and advisory firm TowerGroup says banks seek to meet regulation, recover lost revenue in 2011. Large Banks Care About the Mass Affluent But Struggle to Serve Them Aite Group analysts believe that unless they make changes, banks risk losing the mass-affluent opportunity to online brokerage firms. |
