Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Data & Analytics

07:28 AM
Connect Directly
RSS
E-Mail
50%
50%

Rules of Attraction

"They can serve you a mean espresso and let you know about financial products."

The glass front of the New York City-based ING Cafe reveals a dummy riding a mountain bike suspended from the second floor ceiling just above a pit of oranges, leaving passers-by to wonder, "What is this place?"

That's likely the reaction its creators hoped to evoke. And you can rest assured that one of the servers will let you know exactly what the place is, over a cup of coffee.

"They can serve you a mean espresso and let you know about financial products," said A.J. Travagline, manager, of the cafe's servers. "This cafe is an organic billboard."

To bring customers in, the cafe uses live music and merchandise from mouse pads to bikes bearing the ING Direct logo. Once visitors are in, the sales staff introduces ING's mortgages, loans and savings accounts.

Because it is not a bona-fide branch, deposits cannot be made at the cafe. It does, however, offer customers pre-paid postage and a Fed-Ex mailbox for deposits onsite. Also visitors can check account status, or anything else, on one of the cafe's six Internet terminals.

Register for Bank Systems & Technology Newsletters
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.