Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Data & Analytics

09:34 AM
Connect Directly
Twitter
LinkedIn
RSS
E-Mail
50%
50%

Harland Financial Rolls Out New CRM Offering

Harland Financial Solutions (Lake Mary, Fla.) launched its next generation CRM solution, Touch CRM, at its annual user conference Connections 2008, held in Orlando, Sept. 15-18. Touche CRM succeeds Touch Sales & Service as Harland Financial Solutions' CRM offering. The new solution features a more contemporary architecture with added business intelligence integration. Touche CRM is integrated with Harland Financial Solutions' Touch Analyzer and Touche Messenger solutions. Touche CRM combines standard CRM functionality with business intelligence features and enterprise-wide messaging. In addition to referrals, sales, service and contact management capabilities, Touche CRM accesses data from within Touche Analyzer to build Household Value Segmentation. Because of its interface to Touche Analyzer, Touche CRM enables a complete view of customer relationships by providing consumer and household-level balance and relationship information. Touche Analyzer compiles the information from any in-house or third-party system a financial institution may be utilizing. Additionally, Super Householding from Touche Analyzer enables enables institutions to combine retail and business relationships into a single view for relationship analysis.

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio

Register for Bank Systems & Technology Newsletters
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.