Imagine that you walk into your dry cleaners and they've transformed the greeting area into more of an "experience" -- a cafe-like atmosphere, greeters with iPads, large flat-panel screens educating you about their new eco-friendly dry cleaning processes.
Your mind would reel, trying to reconcile thoughts like "who the hell is paying for this?" with "why does it smell like cappuccino in here?"
Wait. Did I say dry cleaners? I meant bank. I confuse the two because I've been in banking long enough to have lost the humility to recognize that we're glorified dry cleaners -- two equally banal scribbles on your weekly list of to-dos.
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