National Australia Group has completed its installation of Gasper Manager, a management system for self-service terminals and ATMs, across four of its banking subsidiaries in the United Kingdom and Ireland. The deployment unifies the real-time monitoring of over 1,000 ATMs from a central location, significantly improving overall management of the banks' ATM networks.
Gasper Manager is a product of Gasper, a subsidiary of NCR.
Also included in the deployment is Gasper's Automated Services Manager, which streamlines the servicing and notification process of ATMs. Via the new system, response times for repairs across the entire National Australia Group ATM network are reduced, minimizing ATM downtime and increasing overall customer satisfaction.
"Gasper Manager will not only increase the capabilities of our integrated ATM system, but also will eliminate lingering capacity issues," according to David Robson, head of ATM business operations at the National Australia Group. "We are pleased that installation of the product was completed in just a few short months, despite the issues involved in decommissioning our legacy system."
The National Australia Group's new management solution will centralize ATM control for four of the group's subsidiaries: Clydesdale Bank (Scotland), National Irish Bank (Ireland), Northern Bank (Northern Ireland), and Yorkshire Bank (England). Each of the four banks offer slightly different services via their ATMs, making the new implementation a challenging, yet valuable, advancement over the previous solutions.
"Based on our success with Gasper Manager, Gasper Corporation and NCR have been asked to review and evaluate other aspects of National Australia Group's ATM operations," said Ken Carson, sales executive at NCR. "Our objective is to leverage Gasper Manager's broad capabilities in new ways to increase efficiency and remove costs."
Gasper Manager is used by over 170 ATM deployers to manage approximately 170,000 ATMs worldwide.