Our favorite banking technology-related blog posts from around the Web (December 6-12, 2009):Mobile RDC: Getting to Yes
Recent research indicates that risk and/or compliance concerns are the biggest barriers to adoption for bank's mobile RDC projects. "All the pre-integration in the world won't address the lingering systemic risk paranoia around RDC," writes Celent's Bob Meara. ---
On the Javelin Strategy & Research blog, Mark Schwanhausser discusses a soon-to-be-released report about paperless billing statements. "It's a hot topic because the recession and industry meltdown have forced banks and billers to look hard at every conceivable way to cut unnecessary costs, and every paper statement they drop in the post box is bleeding them about $1," he writes. ---
"As the industry is moving into an age of choice in computing platforms, the role of Information Technology as a business unit may be changing as well," suggests AAB (that's as close to an author name that I can find), drawing on a recent presentation from OMG's (Object Management Group) Business Ecology Initiative. ---
If recent research for Forrester is any indication, it looks consumers expect the worst (or, at least, the not very good) when it comes to customer service. "The research, which was based on surveying more than 4,200 US consumers, looked at consumer expectations for getting an issue resolved in 10 different areas (apparel, bank account, hotel, auto insurance policy, TV service, credit card, wireless phone plan, Internet service, computer, and health insurance policy)," reports Forrester's Bruce Temkin.