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Join the Payments Debate

Posted on October 21, 2008
Sponsored by IBM

The global payments business is rapidly evolving, driven by margin pressures, disintermediation, risk and fraud. The best path to payments success, however, remains up for debate. Hear what IBM and other industry experts have to say about the challenges banks face in the payments business in this series of IBM-sponsored podcasts recorded live at Sibos in September:




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What Is the Best Option for E-Invoicing?
A discussion on process-based versus transaction-based security.

The Banking Credit Crisis: Predictable Risk or Black Swan?
Is it possible to accurately predict risk in a real-time business environment?

Mobile Payments and Commerce: From Mirage to Reality
What will be the business model of the future, and will consumers buy in to it?


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McLeod keeps BankPlus punching above its weight.

Posted on September 28, 2008
Dave McLeod is quick among community banks to adopt technologies that help win and keep customers: from mobile banking and remote deposit capture, to major network upgrades, behind the scenes.

Dave McLeod, executive vice president and chief technology officer, BankPlus

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Ed Mulligan of The Bank of New York Mellon Brings Two Behemoths Together

As Ed Mulligan integrates the data processing operations of two newly merged banks, he continues a best practices approach, incorporating the ITIL, virtualization, energy conservation and the latest thinking in disaster recovery.

Ed Mulligan, executive vice president and president of the technology services group, The Bank of New York Mellon, New York.

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Anita Sands joins the transformation team at Citi, having refashioned RBC, Toronto, as a Web 2.0 organization

Dr. Anita Sands draws on her eclectic education in physics, software and management to help organizations ensure a successful organization today becomes what is needed to be a successful organization tomorrow.

Anita Sands, managing director and head of transformation management, Citi, formerly senior vice president, head of innovation and process design at RBC.

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James Yee Brings Some Cap Markets Experience to Bank Tech

When James Yee left the capital markets space and joined Union Bank of California as CIO, he saw his mission was clear—to create a top-notch IT shop that took advantage of all that new technologies had to offer. Of course, the ensuing shake-up created a bit of a cultural challenge for Yee, as he explains.

James Yee
Senior EVP and CIO
Union Bank of California

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Citi’s Steven Kietz Puts Himself In Customers’ Shoes When Designing Mobile Products

Coming from a marketing background, Steven Kietz knows the importance of putting the customer first when designing any new product offering. As the head of Citi’s Mobile Money Ventures, Kietz is helping to create a mobile financial services interface that keeps the user experience in mind every step of the way.

Steven Kietz
EVP, Growth Ventures and Innovation, Global Consumer Group, Citi and CEO of Mobile Money Ventures

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Shane Loper Makes Hancock Bank Model for Disaster Recovery

Shane Loper talks about his experiences in rebuilding Hancock Bank’s entire IT infrastructure after Hurricane Katrina. But for him, getting the bank back online was also about helping people regain some semblance of normalcy after a major disaster.

D. Shane Loper
COO and CIO, Corporate Human Resources Director and SVP
Hancock Bank

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Deutsche Bank’s Mary Campbell Talks SEPA

Being charged with overseeing the SEPA transformation for one of the largest financial institutions in the world is no small task. Deutsche Bank’s Mary Campbell discusses what was involved, along with providing some insight into what she sees as the future direction of the industry as it relates to such things as new employees and clients.

Mary Campbell
Global Head of Personal and Corporate Banking Cash and Trade Operations, Group Technology and Operations
Deutsche Bank

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First California Bank’s Sara Pelaez Masters Core Conversions

Posted on September 27, 2008
As SVP and CIO at First California Bank, Sara Pelaez has overseen multiple core systems conversions, enhanced architecture and is pursuing “green” computing strategies – all geared to supporting the bank’s aggressive growth strategy.

Sara Pelaez
Senior Vice President and CIO
First California Bank

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TCS Financial Solutions Global Focus

Posted on January 08, 2008

Sponsored by TCS Financial Solutions

TCS Financial Soutions Helps Manage Risk, Support Growth

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Wachovia's Scott Flemming Automates 500 Internal Processes

Posted on August 27, 2007

Scott Flemming, vice president, information technology at Wachovia, discusses how he turned his focus towards automating the smaller, often-ignored IT processes to help fulfillment organizations become more efficient. Flemming also discusses how financial services IT has changed during his career.

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Arizona Federal Credit Union CIO Jim Phillips Aims High With His Strategic Plans

Arizona Federal Credit Union CIO Jim Phillips talks about the ambitious strategic plans that's he's implemented since his arrival at the organization in late 2005. In order to keep up with AZFCU's rapid growth and the rapid pace of change in technology, Phillips aimed to make sweeping changes in the organization's IT systems. Phillips also discusses the new collaborative relationships between financial institutions and their vendors.

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BancorpSouth's Michael Lindsey Discusses Mobile Banking

BancorpSouth's Michael Lindsey, SVP and Manager of Electronic Delivery Services, explains how he was able to create an approach to mobile banking that helped propel the mid-sized bank to the status of early adopter at a time when many large banks are still in the pilot stage.

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National City's Joseph McCartin Says IT Is Key to Differentiation

National City's Chief Information Office Joseph McCartin is a firm believer in IT as the key to differentiation in financial services. McCartin discusses the importance of IT to the customer experience, as well as the bank's core systems refresh and two programs he initiated to help with National City's project execution strategies.

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ING DIRECT's Brenda Rideout Focuses on Automation, Architecture, Simplicity and Security

Brenda Rideout, CIO and senior vice president information technology at Toronto-based ING DIRECT, says that as an enabler to the business IT is focused on making sure its products are simple and can be automated. She discusses how this has been accomplished through development of an architecture that embraced SOA principles ahead of their time; as well as through an ever-increasing concentration on security.

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Wells Fargo's Wayne Mekjian Discusses Vendor Working Group

Description: After 40 years in the financial services industry, Wayne Mekjian, Wells Fargo's Group Technology Executive and Chief Information Officer, has witnessed quite a bit of change. However, nothing compares to the possibilities opened to banks by the Internet, he says. Mekjian also discusses the bank's Technology Information Group Vendor Innovation Program that he initiated to create a more cooperative innovation process at the bank.

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SAS Profitability Management Podcast

Posted on June 22, 2007

Accurate profitability and predictive performance management are the keys to achieving organic growth.

To boost profitability, you must first understand it. To increase retention and increase customer wallet share, you must first understand whom to keep. That's a challenge, as many organizations combine inaccurate cost information from traditional costing systems with other financial and operational data to generate reports on customers and products. This approach, however, doesn't measure true profitability; nor does it enable the development of customer, product or channel mix scenarios that can be used to grow the bottom line.

Learn about the SAS(r) approach to successfully and profitably achieve organic growth.

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Vendor Podcast: Today's Business Needs & Industry Drivers for Investment & Capital Market Firms - A conversation with Oracle's Senior Director of Industry & Strategy.

Posted on February 21, 2007

BS&T recently had an opportunity to speak with Ed Garry, Oracle's Senior Director of Industry Strategy and Marketing for Capital Markets. Our conversation focused on areas where Oracle's customers are facing challenges as their business evolves and shareholder demand increases. Learn how business drivers such as risk and compliance, customer centricity and the continuous need to reduce operational costs and increase efficiencies are achieved and leveraged in ways that support a business model that is focused on increasing shareholder value.

This Podcast is sponsored by Oracle.

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Protecting your customers from Fraud and Identity Theft - A conversation with Charles Schwab's Director of Client Web Services.

Posted on December 11, 2006

BS&T recently had an opportunity to talk with Kostas Konstantinides, Director of Client Web Services for Trading and Securities at Schwab.com Our conversation focused on the proactive steps Schwab.com is taking to protect its customers from fraud and identity theft. This Podcast is sponsored by VeriSign.

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CIO 2006: JPMorgan’s Michael Ashworth Proves There’s No ‘I’ In Team

Posted on August 24, 2006

By Maria Bruno-Britz

Michael Ashworth, Managing Director & CIO, Investment Bank, JPMorgan

JPMorgan’s investment bank managing director & CIO, Michael Ashworth, discusses how technological flexibility and agility has allowed the $1.3 trillion financial institution to weather significant acquisitions and ultimately come out on top at the end. He also relates the importance of leveraging existing technology infrastructure across the enterprise to get a leg up on the competition.

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CIO 2006: MetLife Bank’s Mark La Penta Makes His Mark As the New Kid on the Block

By Nancy Feig

Mark La Penta, CTO and COO for Insurance giant MetLife’s new bank, talks about his role in MetLife Bank’s quick success. He also speaks of the role “strategic incrementalism” will play in the future of financial services IT.

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CIO 2006: First Horizon’s Patrick Ruckh Creates a Unified Front for Success

By Maria Bruno-Britz

Patrick Ruckh, EVP & CIO, First Horizon

First Horizon EVP & CIO Patrick Ruckh talks to BS&T about the role IT plays in enabling others at the bank to better serve the customers. He also reflects on First Horizon’s runaway success in the remote deposit capture space, along with how he thinks the future of U.S. banking will be shaped by mobile and self-service technology.

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CIO 2006: Mellon's Kevin Shearan Takes People Power Seriously

By Maria Bruno-Britz

Kevin L. Shearan, EVP & CIO, Mellon Financial

As Kevin Shearan, EVP & CIO with Mellon Financial, nears his one-year anniversary as the top technology executive at the Pittsburgh-based financial services firm, he shares with BS&T his reflections on transitioning to such a key role. He also talks about the growing importance of market confidence and client integrity in a security-conscious world.

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CIO 2006: Deleware County Bank & Trust’s Brian Stanfill Lives and Works With a Sense of Adventure

By Nancy Feig

Brian Stanfill, SVP of operations at Delaware County Bank & Trust, brings his love for challenges to his IT department. In this podcast, Stanfill discusses his key project at Delaware County, “Smart Deposit Solutions,” which takes advantage of Check 21 legislation. Stanfill also speaks to the values that guide his life and his business philosophy.

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CIO 2006: Bank of New York’s Kurt Woetzel Manufactures IT Success

By Maria Bruno-Britz

Kurt D. Woetzel, CIO & Senior Executive Vice President, The Bank of New York

For Kurt Woetzel, CIO & senior EVP with The Bank of New York, financial services IT is a dynamic being, and the only way to stay ahead of the curve is to constantly adapt. He explains how technology is exposing banks even more to their customers, further emphasizing the import of taking a proactive stance to IT within the organization.
Woetzel leverages learning from manufacturing industry to create a well-oiled IT department at the bank.

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