Profile of Peggy Bresnick KendlerContributing Writer
Blog Posts: 349
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered projects. In addition, she has been a regular contributor to Bank Systems & Technology since 2003 and to Insurance & Technology since 1996.
Articles by Peggy Bresnick Kendler
posted in May 2006
Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction.
The online channel is an increasingly critical component in banks' efforts to build market share, improve customer retention and cross-sell. By utilizing search engine-based marketing, innovative banks can drive qualified traffic to their Web sites.