Profile of Peggy Bresnick KendlerContributing Writer
Blog Posts: 349
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered projects. In addition, she has been a regular contributor to Bank Systems & Technology since 2003 and to Insurance & Technology since 1996.
Articles by Peggy Bresnick Kendler
posted in October 2004
Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.