The Great Training Divide: Online Training Focus & Inconsistent Customer Experience
8/14/2014Transversal research shows that branch staff receive half the training as online staff.
Profile of Stephen Sinclair
Business Development Director, Transversal Blog Posts: 1Stephen Sinclair's team of Business Development Managers continues Transversal's successful delivery of consistent decision support and customer experience initiatives for organizations wanting to provide superb service in an ever changing omnichannel environment. His previous roles include Pan-European Director for Knowledge Management at Primus Knowledge Solutions and Quality Management and Customer Satisfaction Director EMEA at Comverse Infosys. His track record in customer experience is bolstered by his work with many organizations including Barclaycard, AXA Group, Allianz, First Central Insurance, Mothercare, Carnival UK and Santander.
Articles by Stephen Sinclair
Transversal research shows that branch staff receive half the training as online staff.
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Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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