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SIX SIGMA IN FINANCIAL SERVICES: Customer Focus and Institutional Performance
How can leading financial services institutions like Bank of America and J.P. Morgan Chase be bragging about "six sigma", when this expression still has a manufacturing stigma?
Portal Power
A new Web infrastructure helps David Boyles steer ANZ Banking Group toward universal accessibility.
World Briefs
Grupo Uno licenses AwardTrack; Reserve Bank of Zimbabwe installs CRISP; Saudi Arabian Monetary Agency contracted with Logica to build a payments system incorporating electronic bill payment, e-commerce, m-commerce and smart cards.
Glasgow Opens International Financial District
Glasgow doesn't get a lot of daylight this time of year. But it's getting brighter and brighter underground due to the telecom traffic on the fiber-optic cables used by financial services firms.
BANK BYTES
Bank One taps ImageMark from NCR; SunTrust Banks joins DealerTrack; Commonwealth National Bank goes live with Web Cash Manager.
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