Content tagged with Data & Analytics posted in July 2010
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Keeping the Love Alive: How Banks Can Strengthen Client Relationships
By Jeff Ficke, Senior Vice President and Treasury Management Sales Director, Fifth Third Bank
While clients have always looked to their banks as trusted advisers, the depth to which that trust is needed and the desire for strong strategic counsel has never been greater. The financial challenges of the last 18 to 24 months have altered the way bank-client relationships are perceived. Clients today have higher standards and expectations for their banks than ever before, and as a result,
BofA, Merrill Lynch Earn Gartner CRM Award
Bank of America announced today that Merrill Lynch received a Customer Relationship Management Excellence Award from IT research and advisory company Gartner, Inc. and 1to1 Media. Merrill Lynch was honored for its enterprise-wide alignment of multiple customer interaction channels and the resulting increase in client engagement and satisfaction, according to a release.
Fieldpoint Private Bank Turns to Cloud Computing for CRM and Beyond
It's starting with Salesforce and Pershing, but Fieldpoint Bank eventually would like to run everything IT in the cloud.
First Tennessee to Build Data Center, Add IT Jobs
Memphis, Tenn.-based First Tennessee Bank will begin in-house management of its computer technology infrastructure, including all servers and its mainframe, bringing 65 information technology jobs to a bank-staffed Maryville data center over the next 18 months.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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