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News & Commentary
Content tagged with Data & Analytics posted in December 2002
Fleet CEO Speaks About Online Banking and Brokerage
News  |  12/16/2002
Chad Gifford, CEO of FleetBoston Financial, believes the industry is migrating toward a single system when it comes to online banking and brokerage services.
A Technology Primer for CRM Systems
News  |  12/10/2002
CRM is truly a pervasive change in the way of conducting business for a typical bank or credit union. It takes quite a bit of coordination - enabled by technology-to pull off the strategy successfully.
Enterprise Data Solution Finds a Home at BofA
News  |  12/10/2002
BofA provides online banking access to 4 million active users.
The Winning Touch
News  |  12/10/2002
Finding the proper balance between people and technology is key to contact center success.
PNC Uses Technology to Spot Potential Defectors
News  |  12/9/2002
PNC's policy of technological innovation and integration allows it to easily spot, and retain, potentially dissatisfied customers.
Online Banking Blooming, Finally
News  |  12/9/2002
Online banking has been so slow in growing that it missed the dot-com boom. But it has reached a third of U.S. consumers.
Eradicating The Paper Chase
News  |  12/9/2002
Banks looking to build customer loyalty may be wise to consider paper suppression systems.


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