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Where's the Productivity in Bank IT?
One thing I liked about Alan Greenspan as Fed Chairman was his commentaries about tech productivity. "Productivity" is not a popular word in the typical banker's lexicon. And yet, Alan always touched on the matter if you listened carefully. Listening carefully to Alan wasn't easy. Even Andrea Mitchell doesn't get it when she asks him simple things like what he wants for breakfast (I saw that on 60 Minutes). Alan is like a mosaic. If you get too close, you can't see the big picture. Far away, it
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