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News & Commentary
Content tagged with Channels posted in July 2013
Don’t Alienate Your Customer: Building A Successful Bank Channel Strategy
Commentary  |  7/30/2013
Banks need to dig into what is driving customers to use products or services in certain channels and find points of integration to deliver a more customer-centric channel strategy.
Leveraging Cloud and Big Data for Social Media Sales and Support
News  |  7/26/2013
The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining.
Umpqua Bank Targets Unified Customer Experience Across Platforms
News  |  7/26/2013
The Oregon-based bank has partnered with Q2ebanking to create consistency across channels.
Javelin Report: Improving Mobile Account Opening A Must
News  |  7/25/2013
A new study suggests that banks need to conform their account opening process to the mobile device to attract mobile-centric customers.
Wintrust Pilots ATM Withdrawal Via Mobile Wallet
News  |  7/25/2013
Wintrust Financial Corporation is piloting a solution to enable cash withdrawal at Diebold ATMs through Paydiant and FIS mobile wallet.
Branch Closures Outpace Openings by Nearly 1,000 Over Last 12 Months
News  |  7/22/2013
According to data from SNL Financial, areas with a median household income below $25,000, posted their largest number of net closures since 2010.
3Rivers Federal Credit Union Rolls Out Mobile Photo Bill Pay
News  |  7/16/2013
The solution will allow 3Rivers customers to pay bills by taking a picture of the bill with their smartphone.
4 Predictions About The Future of the Contact Center
Slideshows  |  7/12/2013
With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions.
New Report: Consumers Say Security No. 1 Concern in Mobile Banking
News  |  7/12/2013
A new survey by Monitise found that consumers view security as the biggest concern associated with mobile banking, and security is a major factor in choosing a new bank.
Innovation in Banking: What does the Future Hold?
Commentary  |  7/12/2013
Banks are focusing on maximizing the value of the data they have.
Mobile Imaging And Pain Points: An Exclusive Q&A with Mitek’s CEO Jim DeBello
News  |  7/11/2013
Mitek’s CEO Jim DeBello talks with BS&T about the progress and potential for further growth of mobile photo bill pay as well as some other things the mobile imaging company is working on.
Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says
News  |  7/9/2013
A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions.
Key Considerations for Testing Voice Recognition in Mobile Banking Applications
Commentary  |  7/3/2013
Banks are just beginning to realize the potential for improving security and user experience by integrating voice recognition in to mobile applications.


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