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News & Commentary
Content tagged with Data & Analytics posted in September 2012
How Can Banks Capitalize on Data, Channels and Customer-Centricity?
Commentary  |  9/28/2012
Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-committed.
When Service Trumps Hassle: The Strategy Behind Attracting and Retaining Customers
Commentary  |  9/27/2012
How HarborOne Increased Market Share and Sales through Customer Service & a United Enterprise
New Poll Ranks Chase, Citi As Top in Customer Experience
News  |  9/24/2012
New Harris Poll benchmark study measures customer satisfaction ratings for Chase, Wells Fargo, Bank of America and Citi.


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Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.