Content tagged with Channels posted in June 2013
|
Building Trust and Innovation through Digital Banking
With customer interactions increasingly moving to the digital channels, the principles of customer service in banking are changing, and banks will have to rewire their strategy to reflect the new principles of the digital banking world.
Wells Fargo Adds Text Receipt Option at ATMs
The new option adds to the existing ability for customers to receive an e-receipt to their online banking inbox or personal email account.
Why FINRA’s Spot Checks Are a Milestone for Social Media
FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel.
Andera, Intuit Partner on Account Opening Technology
Andera's oFlows solution has been selected as the new account opening technology by Intuit Financial Services.
EMV Migration May Lead Customers to Switch from Cards to Mobile Payments, Study Finds
In a new survey by ACI Worldwide nearly half of the respondents said that consumers will swap their plastic cards for mobile payments because of the migration to EMV.
Content, Customers, Compliance: Big Reasons for Banks to Use Enterprise Mobile Apps
The rise of big data and deployment of mobile devices to support sales teams has given rise to a number of challenges that can be addressed with enterprise mobile apps.
U.S. Bank Offers Donations Through ATMs for Tornado Victims
U.S. Bank wrapped up a donations drive today for victims of the Oklahoma tornadoes that allowed customers to donate to the American Red Cross directly from U.S. Bank ATMs.
Commonwealth Bank To Launch Online Social Forum
The forum is designed to provide its customers with a personalized online experience.
3 Takeaways From Innotribe New York
The showcase for financial technology startups and innovators, sponsored by SWIFT, could portend the future of banking.
Online Account Opening: Switching to a Smooth Road
A step-by-step guide to streamlining the online account opening process.
Security, Efficiency, Service: Telecommunications and the Banking Industry
Banks integrating interactive voice response, call-back manager and computer telephony integration technologies into their call centers can reap big benefits in customer experience.
BBVA Compass Adds Mobile Photo Bill Pay to iPhone App
BBVA Compass follows U.S. Bank as the second major bank to roll out mobile photo bill pay for its mobile customers.
|
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
Tweet This