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Help Wanted For Internet CRM
Banks need to improve their online customer service, analyst argues.
French Institution Builds National Data Warehouse
The Caisse d'Epargne Group has consolidated customer data from 26 million customers.
In Search of the CRM Payoff
A few firms are rolling out wealth-management platforms incorporating CRM, bucking industry trends.
WINTrust Uses NuEdge To Identify New Customers
Institution seeks superior returns through demographics.
Brain Power
Thanks to deployment of technologies such as data warehouses and analytical tools, banks pursuing business intelligence strategies are reaping benefits in terms of greater profitability, improved service and stricter regulatory compliance.
BankFinancial Combats Customer Defections
BankFinancial uses a new tool for CRM.
Bankers Can't Jump
Culture remains by far the biggest obstacle to the ability to sell financial products and services in banking organizations.
Data Mining on Check Images OK, Says Legal Expert
Banks that create and maintain check image archives on behalf of their customers have control over a potentially valuable source of marketing information. But tapping into that information requires careful consideration of state and national laws.
HIBERNIA BANK TRACKS TEXAS-SIZED OPPORTUNITIES WITH JD EDWARDS
To support expansion and ongoing client support, Hibernia Bank has adopted CRM software from JD Edwards.
ANALYSIS FROM GOMEZ: ONLINE BILL PAYMENT'S FINISHING TOUCHES
Despite progress, there are still numerous opportunities for banks seeking to build consumer adoption and usage of online bill payment.
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