Content tagged with Data & Analytics posted in April 2014
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Utilizing Complaints to Improve the Customer Experience
These are the four levels of the complaint management maturity model .
Downward Trend in Bank Customer Experience: Report
Gen Y consumers, particularly in North America, are dissatisfied with their banks.
Gen Y'ers Look For Mobile When Choosing Banks: Poll
A poll commissioned by technology vendor Bancvue and conducted by Harris Poll also finds that rewards programs are important to this demographic.
Celebrus' Granular Data Helps Build Online Strategy
Real-time tracking of customer click streams and interactions enables banks to test marketing campaigns with increased accuracy.
Tapping Big Data Analytics to Acquire, Engage and Retain Customers
What it takes to fully leverage data for customer acquisition, engagement and retention.
Banks Must Embrace a Customer-Centric Model
Once banks crack the code on how to deliver a better experience to customers, they will position themselves to seize phenomenal opportunities to engage with customers.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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